FAQ

Everything you want to know
before you pick up the phone.

Straight answers to the questions we hear most. If something's missing, ask us directly.

Packages & Pricing

Do I need a brand before a website?

What's not included in the packages?

Can I combine a one-off build with a monthly retainer?

What happens after the minimum retainer term?

Are your prices fixed or can they change mid-project?

Do you work with businesses outside London?

Process

How do we get started?

What do you need from me before work begins?

How long does a typical project take?

How do revisions work?

How do you handle feedback and approvals?

What if I'm delayed returning feedback?

Payments

How do payments work?

Do you charge VAT?

Can I pay in instalments?

What's your refund policy?

Do I own the work after it's built?

Working with Mode

Who actually does the work?

How responsive is Mode?

Will you sign an NDA?

Are you the right agency for my business?

Question not answered?

Ask directly. We respond within one business day.