Refunds + cancellations, made simple.

One-off builds (e.g. Website Launch, Brand + Website)

• Before work starts: full refund of deposit minus a £100 admin fee.
• After work starts: deposit non-refundable (work completed up to that point is yours to keep).
• After delivery: not refundable.

Audits + sprints (paid in full upfront)

Refundable up to the point work begins, minus a £50 admin fee. Once the audit or sprint has commenced, the price is committed.

Monthly subscriptions (Growth Sprint, Mode Hosting, etc.)

Cancel anytime. Current month runs to completion (paid in full). No refund of the current month, no charge for the next.

Website Subscription (12-month minimum)

The subscription has a 12-month minimum. Cancellations within the minimum term incur the remainder of the term as an early-termination fee. After 12 months, cancel anytime with 30 days' notice.

If we cancel

If Mode cannot deliver an engagement (illness, capacity, scope mismatch), we'll refund the full amount paid and return any assets received.

How to request

Email hello@modemarketing.ai. Refunds are processed within 14 working days of acceptance.