How money back works across Mode's package types. Last updated 2026-05-13.
Refundable up to the point work begins, minus a £50 admin fee. Once the audit or sprint has commenced, the price is committed.
Cancel anytime. Current month runs to completion (paid in full). No refund of the current month, no charge for the next.
The subscription has a 12-month minimum. Cancellations within the minimum term incur the remainder of the term as an early-termination fee. After 12 months, cancel anytime with 30 days' notice.
If Mode cannot deliver an engagement (illness, capacity, scope mismatch), we'll refund the full amount paid and return any assets received.
Email hello@modemarketing.ai. Refunds are processed within 14 working days of acceptance.